Company President Bruce Wilson will tell you that Katie is the glue that holds our customer relationships together. She’s the one who keeps customers updated on their projects, even when we encounter delays beyond our control. “The main reasons I jumped at the chance to join Bruce were his integrity in being honest with customers at all times, and — better still — his commitment to meeting our deadlines. In my role as customer contact,” she says with a smile, “that’s a luxury I didn’t always have in the past!”